Blackout Security
Now hiring Entry level

IAM/PAM Operations Support Technician (Level 1)

Blackout Security Remote (US) Full-time, W-2 $25–$29/hr

We're hiring an entry-level operations technician to support a large enterprise client's Identity team. You'll work the team's identity inbox, handling phone calls, emails, and tickets, and resolving requests by following documented procedures. This is a great way into identity security — we're happy to train the right person on the tools.

Apply by email How to apply

Level

Entry level

1–2 years IT experience

Schedule

Mon–Fri

9:00 AM – 6:00 PM ET

Location

Remote (US)

No on-call

Employment

Full-time W-2

$25–$29/hr

About Blackout Security

Protecting the accounts that matter most

Blackout Security is a privileged access management (PAM) and identity consulting firm. We help enterprise organizations protect their most sensitive accounts using platforms like Delinea, CyberArk, and Saviynt.

Delinea
CyberArk
Saviynt

Schedule

  • Monday through Friday, 9:00 AM to 6:00 PM Eastern (8:00 AM to 5:00 PM Central)
  • Time is tracked in the client's timekeeping system
  • No on-call responsibilities
The role

What you'll do

Day-to-day you'll run the Identity team's front door: taking requests, following documented procedures, and keeping the queue moving.

Responsibilities

  • Answer calls, emails, and tickets in the Identity team's inbox
  • Resolve requests using standard operating procedures (SOPs)
  • Take part in a weekly ticket triage rotation
  • Reset MFA and help users with sign-in issues
  • Create service accounts and vault privileged accounts in Delinea Secret Server
  • Build folders and permission groups, and assign access based on the client's standards
  • Monitor provisioning tasks in Saviynt and handle routine issues
  • Escalate anything outside standard procedures with clear, complete notes
  • Communicate professionally with staff at every level of the organization

Tools you'll use

We'll train you
Saviynt Delinea Secret Server ServiceNow Microsoft Entra ID / Azure MFA Imprivata SecureAuth Cisco Jabber Confluence and Microsoft Office

What we're looking for

  • 1 to 2 years of experience in IT support, help desk, or systems administration, OR a degree in IT, cybersecurity, or a related field
  • Strong written and verbal communication skills
  • Comfortable on the phone and with a ticket queue
  • Detail-oriented and good at following written procedures
  • Reliable, self-motivated, and able to work remotely during set hours
Nice to have
  • Experience with Active Directory (users, groups, OUs)
  • Exposure to any IAM or PAM tool
  • Security+ or a similar certification

What you'll get

Hands-on training in identity and privileged access tools from senior PAM engineers

Real enterprise experience in one of the fastest-growing areas of cybersecurity

A path toward Level 2 engineering work and vendor certifications

How to apply

IAM/PAM Operations Support Technician (Level 1)

Send your resume to careers@blackoutsecurity.io, along with a few sentences about a time you followed a process carefully or caught a mistake before it caused a problem.

Apply by Email careers@blackoutsecurity.io

Schedule

Mon–Fri, 9–6 ET

Employment

Full-time W-2 · $25–$29/hr

Location

Remote (US)

Blackout Security is an equal opportunity employer.